About Our Company

Welcome to our blog! We hope you will find interesting and useful content here!


To tell you a bit about us….Ann Michaels & Associates launched its customer experience measurement services in 1998, staring with mystery shopping and customer feedback programs. As technology grew, and more people turned to social media, we realized the growing need for monitoring these online conversations. To provide a solution to our clients, we launched our social media monitoring services.


More recently, we realized that social data was becoming increasingly important to those in other industries, including human resources, litigation, and even insurance. This is where eChatter comes in – we recently launched our newest service offerings, which utilizes the latest and most sophisticated software platforms to learn more about people through the collection of social media conversations.


Feel free to learn more about our traditional customer facing services on our company website. We also invite you to learn more about our business based social media services and our eChatter service.
Thanks for stopping by!



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