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The “Must Have” to the “Nice to Have” in Social Research for OSINT

In the world of online research, social research, OSINT, etc., information falls into two main social research categories. In one group you have the “Must Have” and the other is the “Nice to Have”. Let me explain.

Let’s take a look at this from the viewpoint of information collected on a person of interest.

Must Have: Facebook

Facebook intelligence is still in the “Must Have” category. In part this is due to the fact that there is still so much to discover there, if you know how and where to dig. That is the challenge!

  1. Groups: Sometimes people will showcase their groups and sometimes this information is kept private. If it is kept private, there are search techniques that can be used, but it is not easy. Sometimes this information is readily available on a person’s profile page. When it is, and the group is public, I would suggest taking some time to do a manual search.
Facebook Groups

What Can You Find?

When people post in Groups, I really think that most have a mindset that it is undiscoverable information. Meaning, it is safe within the constraints of the group. That may give a false sense of freedom to speak their mind or to post something that they wouldn’t want the majority of their friends to know. When viewing a person’s page, public posts may give an impression of being squeaky clean but posts in a group setting can reveal the opposite.

Recently, we conducted a scan on a person who from their two facebook profiles, looked to be pretty clean cut. After digging further, we came up with a series of posts that showed a very different side to the individual.

Facebook Post
Post of a person of interest in a Group

In case you are unfamiliar with the term, “wake and bake” it can be described as getting up in the morning and partaking of the drug of choice, without leaving the comforts of one’s bed. (urban dictionary).

Enough to toss that squeaky clean image right out the door!

Twitter:

If you are having trouble finding information online, one suggestion is to turn to Twitter. Is the person currently employed? By whom? What about past jobs? It may be worth it to scan the company’s Twitter pages because many mid to large size companies will post events, fundraisers, blogs, videos, etc. which have employees present.

We recently found several photos of an individual from their company’s Twitter page.

Nice to Have

There is quite a lot of information that can be filed under the “Nice to Have” social research category. When conducting a deep web scan for example, we may find out that the person had some past problems with the law. From simple traffic violations to bankruptcies and everything in the middle. This may date back 10 or more years.

While it may not be important to the case, it is something that is part of the person’s past. Voter registration, financial contributions to a particular political party, volunteer work, newspaper articles, digital records of all kinds, and so on. All of this additional information can help to give you a good picture of the character of the person.

UCC filing
Person had a possible DEA Controlled Substance License that expired in 2015

A piece of information like the one above can be useful in many ways. Perhaps you know the person to be a Veterinarian or he was one in the past. This piece of information can serve as another data point that confirms his profession. It may list an address or name of a business that you didn’t have before.

It can help you to eliminate false positives in your research as well. Without the help or assistance of multiple software platforms, you can easily get two people confused who share the same name.

Selling Drugs in Social Media

With all of the troubling events in our world today, social media seems to be more focused on the Election, COVID-19, Protests and Riots. Not much attention is given these days to selling drugs in social media. However, it is still happening and many police departments are having a hard time keeping up.

Salt Lake City news outlet, (KUTV) actually reported that if your child is on Snapchat, there’s a good chance they are seeing ads from drug dealers. Several 8th grader’s say they see the ads almost daily.

“Like yesterday, this person added me and they were selling Xanax,” said the eighth-grader.

Drug dealers are called “plugs” on social media, sometimes using a plug emoji to describe them.

Some plugs “quick add” people on Snapchat, which categorizes users by zip code.

(reported by KUTV Salt Lake City)

The Dealers Don’t Hide

Just a week ago, we performed a search on a suspect for a client. While combing through the suspect’s social media posts, it became quite obvious she was dealing. She made no secret of it and actually announced she was ready to make a run, and asked if anyone needed anything. Of course, her Facebook page didn’t reveal her real name. She used an alias but we were able to tie it to her name due to many public photos she included of herself. It is not always as secretive as one might think.

Instagram’s Selling of Drugs

A quick search for “#Zannies (a Xanax slang) provided over 4,000 results. They don’t hide it either. The photo below is just one example of what is out there.

Drugs and social media just seem to go hand in hand. In a post we wrote over a year ago, titled, “Buying Drugs on Instagram: It’s easier than you think”, we outlined why this is so easy to get away with.

The problem is Instagram’s algorithms can’t distinguish the context the hashtags are used in. And if a user then follows a dealer using the hashtags, Instagram’s algorithms then suggest that user follow more drug dealers. In the course of one day over 50 Instagram dealer accounts were found simply be searching for different hashtags like #weed4sale.

Most dealer profiles have a bunch or “product” photos displaying their inventory and their contact information is in the bio or comments section. While some bravely post their mobile number, most use a messaging app called Kik and others. No phone numbers or personal info is exchanged here, only user to user messaging.


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A Picture is Worth A Thousand Words

“A picture is worth a thousand words” is an English language adage meaning that complex and sometimes multiple ideas can be conveyed by a single still image, which conveys its meaning or essence more effectively than a mere verbal description. (Wikipedia)

I couldn’t help but think about how pictures in social media are worth a thousand words, especially when it comes to investigations. We wrote a blog back in February, 2020, about how important photos are in Instagram for an investigation. However, since COVID-19 hit, with people working form home more than ever before, the opportunities to capture an important photo have increased significantly. Look for the details!

This week, Joe Biden announced his running mate and released a photo of himself on Zoom with Kamala Harris. Did you happen to catch it? It is a great example of the importance of paying attention to what is in the background of a photo.

Photo distributed by Biden Campaign

What Biden’s Photo Reveals

The media mocked him for several things that were picked up in the photo. It appears that he may have had a script or notes of some kind. There was a third person on the call by way of the cell phone. A cartoon was on his desk in the background and that drew attention as well. According to the Business Insider, The comic is a simple two-frame piece from Dik Browne’s “Hägar the Horrible,” a 1970s-era comic strip of a charming viking from the Middle Ages, according to comics subscription website Comics Kingdom. “Hägar the Horrible” has appeared in numerous advertisements and pop-culture references, in addition to nearly 2,000 newspapers.

In Biden’s comic, Hägar appears stranded in the sea as his ship burns in the background during fierce storm. The viking bellows out to the sky, “Why me?!,” to which the clouds responds with, “Why not?”

Biden said he kept the cartoon on his desk for decades and that it humbled him in times of need, according to PBS.

Geofencing Photos

Let’s take our photo investigation one step further. Imagine creating a virtual fence around an area of the world using software. Once set up, this software can then run for a predetermined amount of time. This can be used for monitoring of infrastructure, crisis management, or executive protection. Once it is captured, it remains available within the platform, even if the user takes it down.

Pictures like this really are worth a thousand words! They bring huge value to any investigation.

Reputation Management: Hire an Investigator

When you think of reputation management, what industry comes to mind? Perhaps you would think of a PR or Communication company. We have all seen commercials on TV around companies that can help you improve your image. They promise to get rid of those bad reviews, gather up good ones, and make you look like you are the best thing out there. But are they missing something? I believe they are. Here’s why.

Chief Reputation Officer

What many companies don’t think about is that reputation management is something that needs to happen proactively, not reactively. A recent Forbes article titled “Five Reasons Your Company Needs A Chief Reputation Officer” explained it best.

“Most companies, including your competitors, are usually only thinking deeply about reputation management after a crisis has hit. They react and try desperately to repair the damage. This is a huge missed opportunity because the damage done was often completely avoidable. Just like no sports team wins a game playing only defense, your company needs to play strong defense and come out with a strong offense.”

Forbes

Where the Private Investigator Comes In

When I speak to Private Investigators, I am amazed that many have not thought about this area as a vital way to grow their business. In my opinion, they should be considered to be part of any good reputation management program or team. In our digital world, they will be able to determine exactly what needs to be monitored and how. After all, they do this type of investigating all the time.

Family law, infidelity cases and divorce depositions have been mainstream avenues for revenue for decades. Some of the PI’s love them, and some avoid them like the plaque. Those that avoid them do so because of the amount of work vs. the amount of compensation.

Promote your business as a firm that covers Corporate Reputation Management services. By doing so, you are in some ways, investigating for a company in some of the same ways you would be investigating for a cheating spouse. Only better, because the work is proactive VS. reactive. If you catch an issue that a corporation has online before it goes viral, you have saved the day.

Back in June, we wrote about Employee fraud and COVID19. In that post, we cited a Fortune 500 company’s loss of over $100,000.00 because of a plant shut down due to a dishonest employee. It happens more than we know.

Proactive Steps to Take

As a service offering, it is smart to offer a corporate client a deep web scan on their business. What does their online profile reveal? Some things to consider:

  1. Reviews are obvious, but many people think of them as Yelp, Google, and Trip Advisor. They are the biggies, but there is much more out there.
online reviews

2. Location based Monitoring: Does the company have more than one location globally? By creating a virtual fence around physical locations, an added security level is created for any violent social media mentions in the area. Additionally, automatically pull in any negative keywords for reputation management.

3. Employee Revenge. As more and more employees are laid off because of our current pandemic situation, some are understanding and some are not. It is human nature. Just today, I read a post in LinkedIn about a disgruntled employee telling everyone how she was let go from a major company. She went on to say that she mistakenly placed all of “who she was” around this position for the past 8 years and how this was a major life mistake. Her post gained a lot of views and encouraging comments, as it should. However, think about the company’s name there. Most people are left with the impression that the company did something wrong to her. We don’t know the full story, but it can still leave a lasting impression. Glassdoor is a website where current and former employees anonymously review companies. I will bet many don’t even know about that one site alone.

See the possibilities yet? Do you think in today’s online world, this could be something your firm is capable of doing? Email me if you would like to kick around the idea for your firm.